Wendy Twydell, Customer Relations Manager

Joined 2017.

Making the decision to find care for an elderly family member or a friend is often emotional and unsettling. You need to feel confident that they will be comfortable and well cared for and my role as Customer Relationship Manager is to give you all the information and guidance you require to ensure you make an informed decision.

Working closely with families to understand their needs and the type of care they require, I will be able to offer advice on the services offered together with the facilities depending on health requirements together with financial commitments, to ensure a smooth and happy transition for all involved.

I would be delighted to welcome you for a visit and answer any questions you may have

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Lauren Digby, Lifestyle and Wellbeing co-ordinator

Joined 2017.

Having begun her career as a carer, Lauren changed roles to become Lifestyle and Wellbeing Co-ordinator because of her love of chatting to the residents and getting to know them. Lauren is responsible for organising and hosting our weekly activities programme.

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Kelly Chambers, Hostess

Joined 2019.

I started being a hostess at Baycroft in 2019.

I enjoy talking to the residents and getting to know them. I'm a friendly, kind and caring person.

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Sophie Marney, Health care assistant

Joined 2019.

I joined Baycroft in 2019 but I started caring in 2017 for my great nan when she became unwell.

I have been in a lot of different job roles before that but none of them are as rewarding as being a carer.

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Larina Green, Health Care Assistant

Joined 2017.

Larina Gray Green has a special gift. She earns the trust of the residents and the respect of her colleagues in her work environment.

She is adaptable and takes responsibility very seriously. She remains confidently calm in the face of stress or crises. Larina is compassionate, friendly and obliging and is an asset to whomever employs her.

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Bin Zhang, Senior Carer

Joined 2021.

BIN ZHANG graduated from Medical College of SOUTHEAST UNIVERSITY in China and gained a Diploma of Medical Laboratory Science. After his graduation BIN worked as a medical laboratory scientist in general hospitals for 10 years, as a senior QC supervisor and ISO15189 internal auditor in independent medical laboratories for 4 years, and a QA manager and senior medical IVD scientist in a international medical devices company.

After moving to UK BIN gained NVQ-3 Health and Social care certificates and has been working in healthcare settings for 6 years. During his work experience he has a good reputation of client-centred care service as healthcare assistant and senior healthcare assistant.

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Maria Smith, Health Care Assistant

Joined 2019.

My name is Maria and I've been a carer for 20 yrs, and really enjoy my role.

I've been with Baycroft for three years now and I am compassionate, understanding, patient with empathy and time to talk and find it very rewarding working at Baycroft within the dementia team.

It enables me to help with not just physical care needs but psychological needs when they may have a challenge ahead of them.

I work alongside a great team that all have the same drive to make life a little easier when challenges are faced.

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Tony Waller, Maintenance Man

Joined 2022.

I am the Maintenance man for Baycroft and have been here for 6 weeks I have been made very welcome and supported by the staff in the home.

I’ve been in care over 17 years in different roles predominantly Dementia homes, eventually moving into training.

Qualified in all aspects of training within the healthcare sector. I moved out of care homes and into a highly successful training company teaching across all sectors of care including the NHS.

I am a qualified Dementia trainer for the world renowned Virtual Dementia Tour and Newly designed Dementia Interpreter I can utilise my skills gained to help make the residents lives as fulfilling as possible.

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