Privacy Policy 

This Notice will inform you of how we, One Housing Group Limited (hereafter referred to as One Housing), and our subsidiaries and brands (including TPHA, Citystyle, One Direct Maintenance Limited, One Support, Season and Baycroft) will collect, use, store and share personal information about you.

As a ‘data subject’ under the General Data Protection Regulation, you are responsible for making sure that all information that you give us is accurate at the time of data collection. In addition to this, you are responsible for informing us of any changes to your personal data (for example, a change of your name or address) so that we can maintain accurate records. You can do this by calling the Customer Information Hub on 020 8821 5300, or, if you are a One Housing resident, by logging on to your account on our website onehousing.co.uk/my-account.

Information we will collect from you

Baycroft will need to carry out a care assessment with you if you decide to go ahead with that. The information that we gather from this includes:

  • your name
  • your address
  • your telephone number
  • your gender
  • your date of birth
  • your racial or ethnic origin
  • your National Insurance number
  • whether you have a disability
  • your care and support needs, if applicable
  • your employment and benefit status, and
  • any other information surrounding your care and support needs that is relevant.

If you don’t provide us with this information, we may be unable to consider your request.

As part of our risk assessment, we will also collect information on some or all of your:

  • physical and mental health
  • mobility
  • medication
  • safety and safeguarding history
  • behaviour and emotional wellbeing
  • housing history
  • financial management, and
  • nutrition and hydration history

This information allows us to create a management plan for your care and support.

We will also collect, with your consent, the name, address and contact details of your next of kin, and missing persons information such as aspects of your appearance and whether any special precautions should be taken.

If you choose not to provide us with this information, Baycroft will not be able to contact your next of kin or inform the police of your missing persons information. However, this will not affect your nomination in any other way. You may withdraw your consent for us to hold this information at any time by calling our Customer Information Hub on 020 8821 5300.

Throughout your time under our care or support, we will collect further information about you in regular reviews to update our management plan and make sure that we are effectively meeting your changing care and support needs. We also collect CCTV footage in the public areas of many of our schemes.

How we’ll use your information

The table below tells you what Baycroft will use your information for, and what our lawful basis for processing this information is.

Types of information What we will use this for

Our lawful basis for processing

Information about you that we gather during our own assessment of you. To identify your care and support needs and offer you the most effective service possible, and for diversity monitoring purposes. Baycroft must process most of this information in order for us to enter into a service agreement contract with you, as well as its necessity for the provision of social care. Baycroft will only collect information on your racial or ethnic origin, or religion, with your explicit consent. You may choose to withdraw this consent at any time.
Information collected during our risk assessment. To identify your care and support needs and offer you the most effective service possible. Baycroft must process this information in order for us to enter into a service agreement contract with you, as well as its necessity for the provision of social care.
Information about your next of kin and missing persons information. To share information about your care and support with your family or next of kin, and to provide assistance to the police in the event of a missing person case. Baycroft will only collect and process this information with your consent. You may choose to withdraw this consent at any time.
Further information we collect about you during you time under our care and support. To update our records of your care and support needs and offer you the most effective service possible. Baycroft must process this information in order for us to enter into a service agreement contract with you, as well as its necessity for the provision of social care.
CCTV footage. To monitor our premises and for safeguarding and security reasons. Baycroft has a legitimate interest in surveillance of public areas for safeguarding and in the event of any criminal activity.

Who we share your information with

From time to time, we may need to provide third parties with personal information about you or members of your household. These third parties include:

  • the police and other emergency services
  • local authorities, for example social services, anti-social behaviour teams, Council Tax and Housing Benefit departments
  • repairs and maintenance contractors, to arrange appointments, and
  • the NHS, including GPs, Community Mental Health Teams and Clinical Commissioning Groups.

If you have provided us with information on your family and next of kin, we may contact them where necessary.

We may also disclose your personal details if required to do so by law or any governmental body. All information sharing is subject to the relevant information sharing protocol.

Files may be viewed by external parties such as local authority contract managers, inspection teams and auditors as part of monitoring, audits and service reviews.

Baycroft will not carry out automated decision making with your personal information. Baycroft will also not transfer your personal information outside of the United Kingdom.

How long we will hold your information for

We will keep your information for as long as you are under our care or support. After you leave, we will hold your information for a further two years and then archive it.

Know your rights

At any time after we have collected information about you, you have the following rights:

  1. You have the right to ask for a copy of the information that we hold about you. If, for any reason Baycroft refuses this request, we will provide you with a reason why.

To submit a request, please fill in the Subject Access Request form, or write to One Housing at the address at the bottom of this Privacy Notice. Please include as much information (for example, subject or date range) about your request as you can so that we can respond as quickly and fully as possible.

  1. You have the right to correct information that we hold about you that is inaccurate or incomplete.
  2. You have the right, in certain circumstances, to ask us to delete the information we hold about you from our records.
  3. You have the right, in certain circumstances, to restrict our use of the information that we hold about you.
  4. You have the right, in certain circumstances, to ask us to transfer the information we hold about you to another organisation.
  5. You have the right to ask us to not use your information for certain purposes, for example direct marketing.
  6. You have the right to ask us not to use automated decision making on your information

Complaints

If you would like to make a complaint about how your information is being used by Baycroft (or the other organisations that we share your data with, as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the Information Commissioner’s Office, or One Housing’s Data Protection Officer.

The details for these contacts are:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

casework@ico.org.uk
0303 123 1113

Data Protection Officer
Governance Directorate
One Housing Group Limited
100, Chalk Farm Road
London
NW1 8EH

dpo@onehousing.co.uk
020 8821 5100

Cookie Policy

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