Oct 2018: Meet Aimee Khosla, senior healthcare assistant


Aimee is senior healthcare assistant at our Orpington home. As such, she’s responsible for both resident care and some colleague management.

She is enthusiastic about Orpington’s focus on dementia care, which is a particular passion of hers. In fact, Aimee is a keen runner and last year ran her fourth London marathon in aid of a dementia charity.

From banking to Baycroft

Before her move to Orpington in July, Aimee spent three years with Bupa. But her early career was in something completely different – twelve years in investment banking. Yet despite the obvious differences in the industries, she says the leadership and management skills learned in banking have made her transition to care very smooth.

One of the differences noted was that very early on she recognised the inspiring female leadership at the top of the care industry, unlike the typical demographic leading a bank. “Having been the chair of my bank’s diversity scheme for female empowerment,” Aimee says, “to now be in a workplace led by women is very refreshing.”

Aimee left the investment banking world to start a family. It was during this time that she began to consider care, while looking after her father-in-law at home.

So far, so good. “Working in care is incredibly rewarding and Baycroft is truly world class. The dementia suite is like nothing I’ve seen before. Technology has been instrumental in how treatment for dementia has progressed over the years and can hugely improve quality of life.”

One example of dementia support that Aimee cites as particularly effective is the virtual dementia training programme at Baycroft. Designed to increase healthcare providers’ understanding of daily life with dementia, trainees don headphones and darkened glasses before being asked to complete routine tasks. “It has huge benefits,” she says. “It helps you to go the extra mile for your residents because you can begin to understand what they are going through.”


Aimee Khosla, senior care assistant

“What’s the key? Empathy and dignity”

That focus and investment in quality of care, recognising the importance of empathy and dignity, is what Aimee sees as one of Baycroft’s great strengths.

Dementia care has changed over time with increasing life expectancy. According to the Alzheimer’s Research Society, the number of cases diagnosed in England more than doubled between 2007 and 2018. Aimee also points out that discussion of (and treatment for) mental health difficulties has contributed to new understanding of later life and end-of-life care.

For Aimee, the most rewarding part of her job is the caring itself. She loves a challenge – be it the individuality of a particular resident, or navigating the different needs of each one. And key to that is through managing the care provided by knowing the strengths of each of her colleagues.

“Getting to know the residents and working with their families is especially important – gathering a background picture of that person’s life, their likes, dislikes and interests alongside their medical needs.

“Part of creating the best possible environment of care is developing a strong and comfortable relationship with the resident’s family”, she says. “That’s absolutely vital.