NOV 2020: Your guide to virtual viewings at care homes

Until the COVID-19 situation is fully under control and the dangers, especially to older and more vulnerable people, are significantly reduced, it may not be possible to look around care homes you are considering, and not in the relaxed way we have been used to. We think virtual viewings of our care homes are a sensible solution that still give you a real feel of life at a Baycroft home. If you would like to know our policies on protecting our residents and staff from the coronavirus, you can read an update here. In the meantime, let’s take a look at how virtual viewings at care homes work.

What is a virtual viewing?

A virtual viewing is a guided tour conducted over the internet. Our customer relations manager holds a camera and tours the care home you are interested in, showing you all the facilities and life continuing as normal – or as near to normal as our safety precautions allow – for our residents and carers.

The viewing is carried out live – with you on the other end of the internet connection – so you can decide what you want to see, in how much detail and for how long.

We are also arranging pre-recorded tours of each of our care homes, so that you can have a virtual walkaround any time you like, without needing to wait to speak to one of our team.

What is the usual format for a virtual viewing?

It varies from home to home, of course, and it can be guided by your personal priorities and areas of interest, but most care home virtual viewings go like this:

A face-to-face introduction from our customer relations manager (CRM). The tour then starts in the main bistro area, before going into a typical bedroom to show the space, facilities and en-suite wetroom. After that, the tour moves on to the hair and nail salon, treatment room, activities room, cinema and then children’s entertainment room, shows residents enjoying activities, and then out to look around the garden. Then, we return to show you the selection of lounges, the library and a restaurant.

How long does a virtual care home tour take?

So far, our virtual tours have lasted anywhere from 10 to 40 minutes. It really depends on how much you want to see and what questions you may have afterwards.

How do I arrange a care home virtual tour?

It’s as simple as calling the care home and requesting your tour. You’ll need a smartphone or a tablet or a computer, as well as a reasonable internet connection. The larger the screen you’re using, the better the view you’ll have as we walk around. We’re happy to use the technology that suits you best, which might be Zoom, Skype, Google Meet, Facetime or WhatsApp. Perhaps you even use another meeting software provider you prefer. We like to make things as easy as possible.

How soon can I arrange that virtual visit?

Very often the same day. It just depends on the availability of the customer relations manager. The best approach is to call the care home you’re interested in today, to request the tour and tell us your availability. We’ll check the CRM’s availability against your schedule. If you allow up to an hour, you can ask all the questions you might have, as well as have a leisurely walk around the care home you’re interested in.

While you’re waiting for your tour, don’t forget that our care homes in Fairfield, Flitwick, Kempston and Orpington all have pre-recorded 360° virtual tours here on the website, while Great Baddow has an extensive gallery of images.

Contact us to book your virtual tour today.